Our primary goal at El Cholito is your 100% Satisfaction. If you are not happy with your hot sauce purchase we will exchange, issue a store credit, or refund your money...Guaranteed!
Please inspect your order immediately upon receiving. If by chance your El Cholito order is delivered damaged or if there are shortages, please contact us immediately at customerservice@elcholito.com so we can make the proper arrangements. We will work quickly to resolve any issues and file any damage claims with the applicable freight company to arrange for the damaged items to be replaced or credits issued. If you are not satisfied with your hot sauce product(s) for any reason, and your order was placed within 30 days, we will gladly accept returns of product(s) and will issue credit for product(s) returned in unopened condition, less any shipping expenses. Please contact us first at customerservice@elcholito.com so that we can make the appropriate arrangements.

El Cholito Hot Sauce offers shipping of all our hot sauces within the US and Internationally. Shipping costs are calculated when you enter your shipping address and choose your shipping method during checkout. Shipping charges are calculated via real-time using published FEDEX and USPS rates based upon exact weight, size, and exact destination zip code.

FEDEX = Fedex Parcel Service | USPS = United States Postal Service

Product use by customers: Purchaser of these products hereby acknowledges the risks associated with use of these products, many of which contain intense heat factors. Purchaser hereby understands and accepts the element of danger if products are misused. Furthermore, it shall be clearly understood that these products are purchased and used strictly at the purchaser's risk. Purchaser hereby releases El Cholito Hot Sauce from all liability and indemnifies and holds harmless El Cholito Hot Sauce with respect to any claims of damages or injuries resulting from the use, consumption, ingestion, and/or contact with respect to these products. If this product is given as a gift the purchaser will be responsible for making the recipient fully aware of the potential danger if handled improperly, or directly consumed.